Consultancy Services

CCP are one of the North East’s leading providers of consultancy services, with a large blue chip client list both across the region and nationally.

As learning experts in the training market, CCP develop bespoke courses and materials for employers, judge several contact centre and business award programmes and offer a wide range of consultancy services.

OUR SERVICES INCLUDE:

  • OPERATIONAL CONSULTANCY
  • BUSINESS PROCESS RE-ENGINEERING
  • LEARNING NEEDS ANALYSIS – ORGANISATION AND INDIVIDUAL
  • DEVELOPMENT OF BESPOKE TRAINING PROGRAMMES
  • DEVELOPING NATIONAL QUALIFICATIONS
  • ACCREDITING IN-HOUSE TRAINING
  • LABOUR MARKET
  • RESEARCH, DEMOGRAPHIC SURVEYS AND SCRUTINY
  • PERFORMANCE MANAGEMENT SYSTEMS AND COMPETENCY FRAMEWORKS
  • TRANSITION MANAGEMENT
  • PROJECT MANAGEMENT – CONSULTANCY, SUPPLY OF PROJECT MANAGERS, TRAINING
  • SYSTEM IMPLEMENTATION AND INTEGRATION

CCP is a qualification centre for City and Guilds and provide a wide range of contact centre, sales, customer experience, financial services and leadership qualifications.

We are responsible for the development of the award winning Go Forward© pre-employment programme which provides strong recruitment streams into the contact centre industry.

We have considerable experience working with a range of local councils and public sector bodies, setting up new communication channels and contact centres as well as developing systems and procedures from scratch. This includes:

  • People Processes and the supporting IT systems
  • Infrastructure and business process re-engineering