About CCP

Company Overview

Established in 2000, CCP has grown rapidly to become leading training providers, industry consultants and research analysts, within the North East of England. CCP also deliver training and education to a broad range of client groups from 6 Centres of Excellence in the North East of England.

Our purpose

To optimise operational performance and enhance the ‘Customer Experience’ for our clients through the development and delivery of ‘leading practice’ nationally recognised programmes in the customer service based sectors.

Objectives

• To be recognised leaders in the development and delivery of industry valued qualification(s) and accreditations that can act as a benchmark in the market place in order to reduce costs of recruitment, increase staff retention and raise the levels of skill and competency within the sector
• By improving consistency in performance at all levels of an operation, global competitive advantage can be achieved leading to inward investment opportunities (currently UK just above the world wide average)